We do our best to ship all items the same day the order is placed, or other custom requests may take longer. usually take 5-7 business days to ship. Please note that expredited shipping may be requested,but availibilty is determined at the time of order.. We do our best to deliver most items within 5-6 business days, most will show up much sooner.
Not all items come from our factory in Simi Valley California.
Please call us for estimated ground shipping time to your location, please don't assume that the product will automatically ship from the factory .
We ship almost all packages Via USPS priority mail. If you specifically want us NOT to require a signature for delivery, please make a notation in the "Order Comments" field you see on the order form.
PLEASE NOTE: Any insurance claims for damaged items and/or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a signature not be required for delivery is NOT our responsibility.
We will not cover the cost!
Frequently asked shipping related questions:
Q: My order shipping method says USPS, but you sent me a FEDEX tracking number, am I getting someone else's order?
A: Here at HyTric energy group LLC use USPS Ground OR equivalent if you picked ground. Some orders may get shipped via alternative service, Mail if we determine that you will get your package sooner via that method. If you order something and want 1st, 2nd, or 3rd day shipping we reserve the right to use the carrier of our choice if we determine your package will get there in the same time period.
Q: My receipt says I was charged for 20lbs of shipping and the USPS tracking number only indicates that a 9lb package was shipped, why did you charge me for a 20lb package?
A: Some items are larger than others and we need to enter DIMENSIONAL weight for shipping cost accuracy, especially for larger items that need to ship with express shipping. Carriers such as UPS & Fedex charge by dimensions, rather than weight.
Q: I received my item and upon opening it, the item is damaged! What do I do now?
A: First, please DO NOT install the product. Retain all packaging material, the damaged item, and anything else that came with the product. Call us right away so we can start a damaged shipment claim and request a replacement order,You must call 805-277-3617 to request a RMA # first before returning your damaged goods
Return Policy
If you receive a damaged product, or it does not meet your expectations, first, contact us here at A Fuel Science Inc for instructions on how to return the item to us.
We will require that the product be in the original packaging, shipped prepaid within 30 days and with a copy of the RMA invoice for a exchange only
Unopened Items - We will only replace shipping damaged unopened item's for any reason within 30 days of the original purchase date. Shipping is not refundable.
DO NOT SHIP ITEMS BACK TO THE RETURN ADDRESS IN THE BOX YOUR ITEMS CAME IN.
ALWAYS CALL US FOR AN RMA NUMBER AND ADDRESS FIRST!
Whether you are returning because the item is incorrect or defective, we will be forced to charge you $15 for sending the product to the incorrect address. This could also delay your REPLACEMENT if applicable. This $15 charge will be deducted from your reciept amount along with a restocking fee if applicable. Many products are sent factory direct and must return to the factory for exchange , so please DO NOT send them to our Factory.
- Opened items must be in as-new condition, in original packaging with the packing slip, with any/all warranty cards, manuals and accessories within 15 days of the original purchase date.
- After 15 days all returns are subject to a 25% restocking fee unless otherwise arranged with us.
We do not accept returns on the following:
- Any non-standard item that is manufactured or modified to a specific customer's needs.
- Any Custom Painted item and Paint. (unless initially defective unpon reciept)
- Components/devices after it has been installed.or opened from its original packaging
- Any electronic components or parts if they have been installed on the vehicle. (unless defective)
- Items damaged due to abuse, misuse, or neglect will not be eligible for replacement or accepted for return.
- Any item without a copy of the original invoice, return form, and RMA# unless other special arrangements have been made.
Please check thoroughly that all components are what you ordered and look to be in working order.
Guaranteed Shipping:
We fully guarantee our materials and workmanship. Should you find your HyTric energy group LLC products to be defective in any way, let us know and we will send you a new unit upon rma # issuance and the required replacement parts by courier at our expense.
